E-ZPass back office tolling for New Hampshire

The New Hampshire DoT has engaged Cubic transportation in the delivery of a back office system supporting the state’s E-ZPass tolling system on its road network.

Cubic Transportation Systems (CTS) has been awarded a contract by the New Hampshire Department of Transportation (NHDOT) to deliver a new back office for the E-ZPass system supporting the state’s toll roads. Valued at over 50 million dollars with a duration of five and a half years, the new contract covers a system which will deliver E-ZPass billing, collection, enforcement and customer service operations including a redesigned website and a new mobile app for NHDOT customers.

Cubic has commenced the design, testing, installation and maintenance services with the new system expected to go live in late 2016, followed by approximately four-and-a-half years of additional operations and maintenance. NHDOT’s options include the ability to renew for up to three additional three-year operational periods.

Cubic’s re-entry to the tolling market supports Cubic’s NextCity vision for delivering specialist transport systems and services that, in addition to tolling, include traffic management, predictive analytics, real-time passenger information and revenue management. Up to 50 jobs will be created to service the project, which will be supported by a local Cubic operation providing service to customers and ensuring a close day-to-day partnership with NHDOT.

“The award to Cubic Transportation Systems represents the ‘best-value’ for New Hampshire and our E-ZPass users, as well as a system that is more adaptable and better able to change configurations when necessary,” said William Cass, the Assistant Commissioner for NHDOT. “The ability to demonstrate clear-cut performance measures and proven customer service experience were also factors that weighed the decision in favour of Cubic.”

“We look forward to establishing a collaborative partnership with NHDOT and are committed to meeting the agency’s goals and priorities and those of their customers,” said Matthew Cole, president, Cubic Transportation Systems. “The award of the contract is a significant step towards our NextCity vision of providing payment and information systems that address multiple modes of transport. Our delivery will ensure a seamless transition from the current system to the new one, with minimal impact on either operations or the motorists who count on the state’s toll roads in their daily travels.”

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Traffic Management

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