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Online learning and certification for surveillance specialists
Milestone Systems is providing a learning and certification programme including instructor-led classes for its channel partners.
Providing its network of channel partners worldwide with the skills and knowledge to design, install and configure complex video surveillance systems based on the XProtect video management system is an important part of Milestone’s new learning and performance program.
Participants can now access a growing library of eLearning courses and new, instructor-led training classes use real-world scenarios to give hands-on practice. Available online, the new certification assessments don’t require attendance in a class and are designed to better verify the knowledge and skill required to perform on the job.
The program is provided by Milestone partner, BlueVolt and includes single sign-on from “My Milestone”, course completion tracking, registration for instructor classes and accessibility in major European languages.
Commenting on the availability of these new learning tools for building field expertise and driving improved performance, Milestone’s Manager of Learning and Performance, Greg Willmarth said, “Our new programme marks a shift towards empowering channel performance through learning. We also aim to raise the bar for certifications to indicate a proven level of expertise with our products rather than merely attendance in a training class.”
Over the past year, Milestone began releasing new eLearning courses in multiple languages provided for free as part of Milestone CARE. These include courses for technicians on installing and configuring XProtect Professional software and Milestone Husky NVRs, as well as courses for end user operators on using the XProtect Smart Client. Additionally, eight different eLearning modules were made available teaching how to use the new features in Milestone’s XProtect 2016 release. All the eLearning modules, which use hands-on simulations to walk learners step-by-step through the basic tasks required to perform on the job, are available online and can be accessed from tablets when out in the field.
Starting in March, the first new instructor-led class, Milestone Technical Configuration: Level 1 became available in English in the USA. This 3-day class is 90% hands on practice using job aids to complete moderately complex installations based on real-world case study scenarios. It prepares learners to pass the new Milestone Certified Integration Technician (MCIT) assessment.
For the first time, Milestone is teaching a class and conducting a certification assessment on best practices in system design. The new 2-day Milestone Solution Design class uses a case study approach to teach best practice in designing surveillance systems that meet customer needs. This class and the new Milestone Certified Design Engineer (MCIE) certification assessment will be available from April.
“Even correctly installing the best software in the industry won’t result in satisfied customers if the system wasn’t designed to meet their needs from the start. We recognised this knowledge and skill gap and realised that we needed to expand our focus past our own software,” said Willmarth. “What does a Milestone certification mean? It is a brand promise from our company to our customers about the level of our partner community’s expertise. We intend to empower on-the-job performance to reduce the time for installations and improve the quality of project outcomes, to minimise risks and add more value for Milestone implementations.”